If you do not receive your product order, product is damaged, spoiled or not to your 100% satisfaction, we will either replace your order or refund your money. You may cancel your order for any reason up to and including seven (7) days from the date of delivery. We will refund the price of your order within thirty (30) days from the date of cancellation. If you have any concerns or issues with your orders please contact a Alberta College of Massage Therapy Customer Service Representative as soon as possible at 1-877-768-8400 or by email sales@pcmt.ca.
To return an item by mail in Canada
To return an item without requesting an exchange, simply place your return in the original packaging and drop it in the mail. As soon as we receive your return, your credit will be processed for the merchandise total and taxes. Original shipping charges are non-refundable.
To exchange an item by mail in Canada
To exchange an item, simply send it back. You may include your written order for the exchange item or call 1-877-768-8400 and a customer service representative will take your order for the exchange item. Your credit card will be billed for the exchanged item, then a credit for the returned merchandise and any taxes will be issued when your return is received.
Our Commitment to You
We are committed to providing our customers with quality products and trust you will be completely satisfied with every purchase you make through our online service. Our products are guaranteed for one full year from date of purchase.
We will gladly replace a product that is due to a quality issue on our end. If a refund is requested, we do require an original copy of the receipt showing the date of purchase.
